Return/Refund Policy

Returns

Our policy lasts 7 days, within the 7 days you get the full retail amount for store credit only. If 7 days have gone by since your purchase, unfortunately we can’t accept returns.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Worn, custom or altered jewelry pieces are not eligible for returns.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

No Refunds 

All sales are final.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@oscarstonenyc.com and send your item to: 2356 Grand Concourse, Bronx NY 10498, United States.

Shipping

To return your product, you should mail your product to: 2356 Grand Concourse, Bronx NY 10498, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.