At Oscar Stone, we stand behind the quality of our jewelry and want you to be satisfied with your purchase. Customers may request a return or exchange within 7 days of receiving their order.

Eligibility Requirements

To qualify for a return or exchange: Item must be in its original, unworn condition, Item must include all original packaging, tags, certificates, and accessories, Item must show no signs of wear, alteration, damage, or misuse, Return requests made after the 7-day period will not be accepted.

Store Credit Policy

Oscar Stone does not offer cash refunds for standard online purchases.

Approved returns will receive store credit only, which: Is valid for 6 months from the date issued, May be used toward any eligible Oscar Stone purchase, Is non-transferable and has no cash value.

Exchanges

Customers may exchange eligible items within the 7-day return period, subject to product availability.

Katapult Financing Orders

Orders purchased through Katapult Financing are subject to a separate return policy. Customers have 14 days from the date of delivery to request a return or exchange.

Refunds

Approved returns for Katapult-financed purchases are eligible for a refund back through the financing provider.

Restocking Fee

All approved Katapult returns are subject to a restocking fee, which will be deducted from the refund amount.

The restocking fee may vary depending on the item returned and the condition in which it is received.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged: Custom-made or personalized jewelry, Special-order items, Items altered or resized at the customer's request, Gift cards, Clearance, promotional, or final-sale merchandise

Return Process

To initiate a return or exchange, please contact our Customer Service team with: Order Number, Full Name, Reason for Return or Exchange

Oscar Stone reserves the right to refuse any return that does not meet the requirements outlined in this policy.